In this article:
🔍 Before You Begin
What you will need:
- Read ▶️ Port Away NumberBarn Number ⚙️
- Follow all standard Port Away steps
- Gather your Port Away credentials before submitting your request
What are Twilio-specific porting tips used for?
- This guide highlights important information and known behaviors specific to Twilio when porting a number away from NumberBarn.
- Following these recommendations can help reduce delays and avoid common submission issues.
📋 Tips
Check Twilio Portability
| 🌐 | Go to the Twilio Resource to check portability (Requires Twilio account login) |
Twilio Contact Information
| Porting Department |
| 📧 porting@twilio.com |
Most Common Twilio Issues
| Numbers Grouped on a Single Port Request | Port Activation Not Completed | |
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Twilio may attempt to group multiple customers' numbers on a single port request. Each customer's number must be submitted on its own individual port request unless Twilio can specify the unique PIN, Account Number, and address for each number. Confirm they include:
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After NumberBarn approves the port, Twilio may not automatically activate it on the scheduled date. Confirm they include:
➡️ Reach out to Twilio's Porting Department proactively on the expected port date to confirm completion. |
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| ➡️ Note: if you are porting multiple numbers from your own NumberBarn account to Twilio, those can be grouped on the same port request. |
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✅ What's Next
- Continue to follow the process laid out in Port Away NumberBarn Number ⚙️
- If your new carrier is unable to assist you in completing the port request, you can Contact Customer Support ⚙️
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