Make call routing/forwarding for Schedules easier

LifeP

• March 27, 2024 18:45

The interface for setting up a call schedule is not intuitive. The set up for in-office hours kind of makes sense but the the after-hours voicemail is confusing. Please make this easier to set up.

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  Jeremy Watkin

  • March 27, 2024 21:25

  Hey LifeP, thank you for pointing this out. After some introspection, I have some thoughts. First of all, I realized that our help article on this topic hadn't been touched in 4 years. I made some edits. Do these help at all?
  https://help.numberbarn.com/hc/en-us/articles/360053323454-Adding-editing-a-schedule

  In addition, I will say that some of our competitors allow you to create multiple schedules which can get very complex very fast. We've intentionally kept it simple so that during scheduled hours calls route one way and after hours they route another way. I'm hoping this works for your need and use case.

  Finally, let me/us know if you're stuck. Happy to set up a call to make sure we get this right. Our support team loves to help with this stuff.

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