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Make call routing/forwarding for Schedules easier


1 comment

  • Jeremy Watkin

    Hey LifeP, thank you for pointing this out. After some introspection, I have some thoughts. First of all, I realized that our help article on this topic hadn't been touched in 4 years. I made some edits. Do these help at all?

    In addition, I will say that some of our competitors allow you to create multiple schedules which can get very complex very fast. We've intentionally kept it simple so that during scheduled hours calls route one way and after hours they route another way. I'm hoping this works for your need and use case.

    Finally, let me/us know if you're stuck. Happy to set up a call to make sure we get this right. Our support team loves to help with this stuff.


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