Options for authorizing Port-in not displayed
I'm unable to continue the port-in process because the drop-down for my yet-to-be-authorized number does not display any authorization options for me to choose from.
This seems to be a UI error more than anything, as I keep receiving emails notifying me that my port-in request requires authorization.
I have a support ticket in that I'm still waiting on. In the meantime, has anyone else had this problem and had it resolved? Is there anything I can do on my end? This is kind of time sensitive for me. Thanks
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I am also having this problem. Commenting to hopefully boost attention. I have tried accessing my account on both phone and laptop, including trying 4 different browsers - even Microsoft Edge. I can only hide or show my phone number.
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Thanks, I've also tried different browsers/devices - no go.
However, I just received an email from support asking for further account details to complete verification. I don't know if you've just opened your account, but I'm thinking our issue may be related to account setup.
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Rfosket I just responded to your ticket. For the community, we do have a security process in place to help eliminate fraud and that's why your account looked a bit different. I think we can work to make this a bit less confusing for customers who are porting numbers. We'll work on improving this.
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I took care of yours as well AMurFar!
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I received your ticket response and got my port-in authorized. All appears to be on track.
Thanks so much and I'm grateful for this service! 🙏1 -
That's great to hear!
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Thank you both for your help! 🙌🏻
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I’m having similar issues in which I’ve gotten instructions to click this or that and none of those things appear on my screen. iPhone and iPad both tried. I have yet to try a computer because this is a service that should work on one’s phone.
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Also constant rejection of my login is a bit of a bother too
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I am having the same problem, no selections appear for me to help with "AUTHORIZATION REQUIRED".
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Hi Tommydog, it looks like your issue is a bit different than this thread. It looks like you're trying to access your NumberBarn account from a mobile browser and are unable to. Is that correct? At a high level, I see that you're interacting with support and we're happy to help resubmit your port as needed.
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Jessiewoollacott, it looks like you just need to authorize your port request before we can move forward in the process. This article walks you through your various options for authorizing your port: https://help.numberbarn.com/hc/en-us/articles/360022490953-Options-for-authorizing-a-port-in-request-Call-Text-or-LOA-COB
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@jeremy-watkins my issues are two fold. The site often rejects my login and it doesn’t seem to display many of the controls needed to submit data. I have used the site with 3 browsers on two computers and 2 mobile devices (all apple) support is trying to help and has been nice. My position is that I want to solve the issues I’m having using the site before I resubmit.
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Tommydog what's the error/rejection when you try to log in? I need a couple more pieces of information to troubleshoot this:
1. Which app are you using? NumberBarn Classic or the regular NumberBarn app.
2. What OS are you running on the mobile devices?
I have a theory as to what might be going on but wanted to check that first.
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I’ve tried a current Mac silicon, an older Mac, iPhone & iPad running 16xx. Safari, Firefox and google chrome. I tried the app but I was told that until I have ported a number Is useless.
When I login straight from the url the login fails saying something to the affect of iD or password incorrect. If I follow a link from an email saying login I have a higher percent chance of logging in.
Once in following instructions like “choose numbers” or “press orange button” can’t be done because they aren’t anywhere to be found
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Tommydog I'm going to respond to your ticket since this requires more account-specific information.
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Reviving this old thread because I have the same issue.
I'm also unable to continue the port-in process because the "My Numbers" tab of my account does not display any authorization options for me to choose from.
I have a support ticket in that I'm still waiting on. Need my number ported ASAP so hoping for a reply soon!!
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Hey Kevin, that definitely does look bizarre and submitting a support ticket was the right move. A member of our team will look into this soon.
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