Options for authorizing a port-in request: Call, Text or LOA/COB

In order to start your port/transfer, you will need to verify that you own your phone number by authorizing your transfer request. We offer three options for authorizing*:

*Important: If you are scheduling your port-in request for a specific date, do not authorize your request via call/text, this will expedite your port-in request meaning your number would transfer into your NumberBarn account sooner than your desired port-in date. Instead, you should authorize your request via LOA/COB 

Authorization Call 

• Login to your account
• Select Numbers from the navigation bar
• Select the Call Me button

This will place a call to your phone number being transferred. Answer and we read you a 4-digit code. Enter the code in the space provided in your account. You can initiate this call at any time. If you are unable to complete the call at the time of sign up, simply log out and log back in at a more convenient time. Do not cancel.

Authorization Text 

• Login to your account
• Select Numbers from the navigation bar
• Select the Text Me button

This will send a text to your phone number being transferred. The text will contain a 4-digit code. Enter the code in the space provided in your account. You can initiate this text at any time. If you are unable to complete this at the time of sign up, simply log out and log back in at a more convenient time. Do not cancel.

I did not receive the call or text?

• See Authorization: Cannot Receive Call or Text

Letter of Authorization (LOA) 

• Login to your account
• Select Numbers from the navigation bar
• Select the Get LOA Instructions button below your phone number port under Option 2.
• Click here if you need a blank letter of authorization form. Keep in mind that the LOA that can be downloaded from within your account has much of the information pre-filled based on your port request submission.

You will be shown instructions for downloading, signing, and submitting our Letter of Authorization (LOA). This form verifies your authorization to transfer the phone number to NumberBarn.

What if I don't have a printer or scanner? No problem! If you have a cell phone with a camera, take a picture of the signed form and send that to us. Or if you really can't print, annotate the PDF file, signing with a cursive font.

Copy of Bill (COB) 

If submitting an LOA, you'll also need to submit a copy of bill dated within the last 30 days from your current service provider. Should you not have a copy of bill available, a screenshot of your online account showing your name, number and account information will be acceptable. 

Please Note: These authorization options do not replace the need to provide us with the current account details for your phone number. We will still be required to submit your contact details and account information from your current carrier.

Note: While the video above only mentions NumberBarn, this information also applies equally to NumberGarage port in requests.