My number is locked

MichaelWaters

• December 10, 2024 14:54

My number is locked (as noted by a red padlock icon) so I don't have a tab with the information I need to port my number to another carrier. I submitted a ticket to support requesting that the lock be removed but have not received a reply. How long does it take for support to reply?

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  Jeremy Watkin

  • December 11, 2024 18:26

  Hi Michael, I see that our team responded to you already but you can enable and disable the transfer lock at any time. Here's an article with the exact steps: https://help.numberbarn.com/hc/en-us/articles/360022501053-How-to-enable-a-transfer-lock-on-your-numbers
  
  Let me know if you have any further questions.

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