Having difficulties porting out number
Numberbarn keeps rejecting requests, txting that account number [redacted] is incorrect, which I don’t have. Other carrier has correct account and PIN numbers and sending porting requests. If request will keep rejecting I want refund paid for the number
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Hi Bgulchik, I see that my colleague is working your support ticket to assist you with porting. Please review and respond.
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I'm having the same issue. Ticket 1295682, 1295622, 1295446, 1295443. The only responses i've received is an automated response saying that someone would get back to me in 1 to 2 business days, an automated email that the port out request was rejected because the Acct # was missing (NO, IT WAS NOT MISSING), then a response from what was probably a bot disguised as a customer service agent giving me the same port out instructions that i have already CLEARLY articulated in my tickets and emails to support@numberbarn IS NOT correct instructions. T-Mobile has tried to process multiple port in requests using the EXACT instructions provided to me that keep getting rejected.
No customer service phone number from a company that sells phone numbers? I guess maybe that should have thrown up a red flag for me but i have purchased and ported out at least 5 or 6 numbers from Numberbarn in the past, so i wasn't expecting this.
I've also attempted to make New Post in this Community explaining my situation but it hasn't shown up yet from what i can see. I can only assume that things are not going well for this company and if i'm not able to get this resolved QUICKLY from this point, i will not be returning in the future.
@Jeremy Watkin, if you see this post, please help me. You colleagues who are working on the support tickets are not reading the tickets before responding. I need someone to get on a phone call with T-Mobile Porting Dept and get this worked out. You can call them at 877-525-5833.
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Tyler Wilson I'll reply over on this post: https://help.numberbarn.com/hc/en-us/community/posts/38688611852311-Port-out-rejected-Unclear-reasoning
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To be fair, i need to update my previous post. It now seems that my issue with my port was not a problem on Numberbarn's side and was really a problem with T-Mobile's porting system communicating with the original Seller's system. Specifically it was an issue with T-Mobile's automated prepaid porting system that was not communicating well with the Seller of the number that i purchased from Numberbarn, a company called Exiant. Numberbarn is now working on a resolution with Exiant to get the number released to me next week. So, anyone porting over to T-Mobile, particularly using the Prepaid Porting center over there, you may need to reach out to them and ask them to escalate you to Tier 3 where they can work on a manual port where they will work directly with the carrier or seller of the number you purchased. Thank you for you efforts Jeremy and Sonia! Much appreciated.
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Hey Tyler Wilson, thank you for your update. It looks like we still have work to do to get your number ported. Keep us posted as you hear things from T-Mobile.
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Hi Jeremy Watkin
My problem was solved with the help of NumberBarn support team.
Thank you for your prompt response.
I am satisfied with your service and support0 -
That's great news Bgulchik! Thanks for the follow up.
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