Jeremy Watkin
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Recent activity by Jeremy Watkin-
Hi Mn1055111, a member of our team will respond to your ticket shortly. It looks like Total Wireless is submitting your port as "wireless to wireless." Your number is wireline so they must submit...
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Hey mel tallagsen, I took a look at your ticket and it looks like a team member was able to help sort this out. Thanks for your patience and collaboration. It does look like there was a bug related...
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Hi mel tallagsen, thank you for this request. Essentially this sounds like a browser-based soft phone or WebRTC. We've definitely considered this for inbound calls and I'm interested to hear how ma...
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Also Fede B, make sure that Total Wireless is submitting this as a "wireline to wireless" port. The fact that they are texting you seems to indicate they might have submitted a "wireless to wireles...
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Hi Fede B, I understand that you need for Total Wireless to send you an authorization code. The issue here is that our current texting carrier doesn't support short code texting. I'm working to swi...
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Hey LiorShir, it looks like you already ported out. I'm glad you were able to get this sorted out. Please let me know if I can help further in the future.
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Hey Mirko Amon, can you go ahead and respond to the support ticket with the telephone number that called you and approximate time and date of the calls? I can check and see if perhaps there's a car...
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Hey Mirko Amon, thank you for your follow up. I've worked in VoIP for quite a while and have found that there can be a few variables. But one of the biggest culprits might be the carrier we're usin...
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Hi Mirko Amon, you should be able to use the keypad on the phone where you answer the call to send DTMF tones when you receive a forwarded call. Keep in mind that this is done on the phone where th...
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Hi Abdiel Ayala, thank you for your question. The Port Away plan does not include any texting. And furthermore, all other plans require a $1/month fee for inbound and outbound texting.