Why am I getting an error that says "An id must be provided to the 'accounts/balance.get' method." when I try to make a payment?

In this article:

Usually, this error is fixed by updating or re-entering your credit card information.

We have a handy guide for this, which you can find here:

Change my Credit Card

We recommend trying these steps prior to updating your payment method:

1. Open up Google Chrome and clear your cache and cookies in Settings. Close the browser and reopen it. Then log into your account and change your Credit Card information.
2. Open up Google Chrome in incognito mode. To do so from Chrome just click File and then New Incognito Window. Log into your account and change your Credit Card information.

Hopefully, this fixes the error message. If this issue is still giving you trouble, please reach out to our Number Support Team for assistance.