Why was my credit card declined?

We're sorry to hear that you had a payment decline when attempting to pay your balance on your account. This article attempts to walk you through everything to consider to ensure that your next payment is successful.

Attempting the charge again

If your credit card number and expiration date are accurate and have an available balance, please try to run your card again by clicking on either Numbers or Account and then Pay Now. Learn more here:

Pay my monthly bill

Updating your credit card

If your credit card is expired or perhaps you want to use a different card, check out the following article:

Change my Credit Card

If you're struggling to save your new payment information, you may need to clear your cache first:

1. Open up Google Chrome and clear your cache and cookies in Settings. Close the browser and reopen it. Then log into your account and change your Credit Card information.
2. Open up Google Chrome in incognito mode. To do so from Chrome just click File and then New Incognito Window. Log into your account and change your Credit Card information.

Additional information about payment errors

Did you encounter a different error that doesn't seem like an actual credit card decline? Perhaps you already contact your bank and they do not see an attempted charge. Here are a couple of known issues that occasionally occur:

Why am I getting an error that says "An id must be provided to the 'accounts/balance.get' method." when I try to make a payment?

Why did I receive a Payer Authentication Error when buying a number or making a payment?

Do you see a pending charge in your bank account but your NumberBarn account shows declined? An error or insufficient prevented this payment from going through. The pending charge should disappear from your bank account within a few days. Please contact your issuing bank for more information, then update your card and try to run the payment again.