Toll-Free Port Out
You've found your snazzy Toll-Free number for your new business and now want to port that number away to a new Provider. This article will help you do this.
Before you submit your port request to port your number you will need to find your port away details located in your account. To find this information follow these steps:
- Login to your account
- Select Numbers
- Select the number that you are porting out
- Click the Port Out tab
This article has more information on this, Find my port away details.
Authorize Toll-Free Port
A special feature of owning a Toll-Free number with NumberBarn is that we have an extra layer of protection when porting your number away. You need to keep an eye out for an email from NumberBarn and respond to that email so that the port can be fully submitted for approval.
Watch for Notifications
We will email porting away notifications to the administrative email address on file in your account.
- Rejections: If your number port is rejected, we'll email you.
- Approvals: When your number has been approved for porting, we'll let you know.
- Completed: When your number port completes to your desired service provider, we will notify you and remove the number from your account.
Remember to keep your number active in your NumberBarn account for the duration of the port.
Important! If you haven't received an email about your port out and it's been longer than 3 business days, contact your gaining service provider to see if they have received any error or rejection messages. Our support team is here to help so contact us with this information and we'll work with you until the port out is successful.