Toll-Free Port Out

In this article:

You've found your snazzy Toll-Free number for your new business and now want to port that number away to a new Provider. This article will help you do this.

Submit Port

Before you submit your port request to port your number you will need to find your port away details located in your account. To find this information follow these steps:

Login to your account
Select Numbers
Select the number that you are porting out
Click the Port Out tab

This article has more information on this, Find my port away details.

NOTE: You will need to port your number to a provider that supports toll free numbers. This will likely be a landline or VoIP phone service. Toll free numbers are NOT supported by wireless providers - this is a wireless carrier restriction. But we've had many customers successfully use the NumberBarn Forward plan to forward a toll free number to their wireless number.

Authorize Toll-Free Port

Toll free numbers have a specific authorization requirement in order for a port out to be approved. When we receive a port out request for your toll free number, we will email you with the details included on the request, and require you to click on the green Approve button in that email within 24 hours. The subject line to watch for is: Action Required: Transfer Approval

Watch for Notifications

We will email porting away notifications to the administrative email address on file in your account.

Request received: Click the Approve button in this email within 24 hours
- Subject line: Action Required: Transfer Approval
- If you are not able to review the request and click Approve within 24 hours, we automatically reject the request in order to prevent an unauthorized port out
Rejection: If your number port is rejected, we'll email you.
- Simply ask your new provider to submit the request again, and watch for a new email from us with the option to Approve
Approval: When your number has been approved for porting, we email you to confirm
Completed: When your number port completes to your desired service provider, we will notify you and remove the number from your account.

Remember to keep your number active in your NumberBarn account for the duration of the port.

Important! If you haven't received an email about your port out and it's been longer than 3 business days, contact your gaining service provider to see if they have received any error or rejection messages. Our support team is here to help so contact us with this information and we'll work with you until the port out is successful.