In this article:

💡 What is it

A Menu (or auto-attendant menu) allows you to set up to 10 call-handing actions that correspond to the keys on the phone keypad (0-9).  Greet callers with your custom voice prompts that instruct them to press a key on their keypad (similar to an extension) to reach a department, person or message: "Press 1 for sales, 2 for support and press 3 for all other inquiries."

An Advanced Menu includes the Business Line features as forwarding options within the Menu.

⚙️ How it works

Key presses can be configured to forward callers to:

User		Group (Simultaneous Ring)		Message
Assign which users the call is forwarded to.		Assign calls to use the Group settings		"My Outbound Greeting": choose from Park Greetings
Voicemail		Repeat Message		Disabled
The voicemail message currently assigned to that phone number, listed on the Voicemail Tab.		Hear the Menu Greeting again		That key press is not in use. Choose what happens when a disabled key is used.

📌 Things to Know

Required Menu Setup

• Using the menu requires a Greeting to Play when a caller dials your number. The menu will not function without it.
  • ▶️ See Assign a Greeting ⚙️ or
  • ▶️ See Add a New Greeting ⚙️

Extensions

• The Business Line does not currently have an extension feature or system in place.

🗞️ Related Articles

• Configure Advanced Menus 🛠️
• Configure Outbound Messages 🛠️