In this article:

💡 What is it

A Menu (or auto-attendant menu) allows you to set up to 10 call-handing actions that correspond to the keys on the phone keypad (0-9).  Greet callers with your custom voice prompts that instruct them to press a key on their keypad (similar to an extension) to reach a department, person or message: "Press 1 for sales, 2 for support and press 3 for all other inquiries."

An Advanced Menu includes the Business Line features as forwarding options within the Menu.

⚙️ How it works

Key presses can be configured to forward callers to:

• a single user's call-forwarding number ("Press 1 for George Washington.")
• a group ("Press 2 for our sales team.")
• another outbound message ("Press 3 to hear our special holiday hours.")
• hear your menu message again ("Press 4 to repeat this message.")
• the number's voicemail box

You can also set actions if the caller does not press a key or presses an incorrect key.

📌 Things to Know

Required Menu Setup

• Using the menu requires an outgoing message to be played when a caller dials your number. The menu will not function without it.

Extensions

• The Business Line does not currently have an extension feature or system in place.

🗞️ Related Articles

• Configure Advanced Menus 🛠️
• Configure Outbound Messages 🛠️