In this article:

🔍 Before You Begin

What you will need:

1. An active phone number in your NumberBarn account on the Forward or Unlimited plan
   • See Change Service Plan 🛠️
2. Configure calls to send to a "Menu"
   1. See Configure Call Forwarding 🛠️ 

What are Basic Menus used for?

• Configure keys 0-9 to send callers to a phone number or voicemail
• Allow callers to press a key on their keypad to reach the information they need.
  • Each key press can have a different configuration from the list of options
  • The forwarding numbers can be different or the same phone number for each key press option

📋 Steps

Add Menu

1	Login to your account
2	Select Numbers
3	Click on the number you wish to edit
4	Click the dropdown next to Send all calls to a Menu
5	Click the Edit Menu button
6	Use the Configure Menu pop-up to complete the next steps

Add Greeting

▶️ See Assign a Greeting ⚙️ 

▶️ See Add a New Greeting ⚙️

Configure Key Press

1	On the Configure Menu pop-up, click on a Key Press to Add or Edit Option.
2	Click the dropdown for On key press, send call to options and choose from the following:
	Disabled		➡️ Choose to not use a specific Key Press, actions will follow based on your No or Invalid Key press settings (see Step #3)
	Forward		➡️ On Key press, calls are forwarded to a phone number and choose Caller ID options. ▶️ See Configure Call Forwarding ⚙️
	Voicemail		➡️ On Key press, the voicemail message currently assigned to that phone number will play. ▶️ See Voicemail Overview 📖
	Repeat Message		➡️ On Key press, the assigned Menu Greeting plays again.
3	Set options for Invalid Key Press and No Key Press		➡️ When either actios happens, you can choose what takes place on the call.
4	Click Save Menu button

✅ What's Next

• Callers will be routed to hear the outbound message greeting
• They can choose a key press option,
  • Once the option is selected (pressed), the call is routed using the configured settings
  • If forwarding to another phone number, the call will route based on that phone number's specific settings
• See Test Number Settings 🛠️ to review configuration