When to cancel service with previous provider

In this article:

When porting a number in, your service must remain active with your current provider throughout the number porting process.

You will be notified by email once your number has successfully ported in and you will be able to cancel your service with your current provider at that time.

We do not cancel your previous service. You will need to cancel your previous service after your number has ported.

Porting your phone number may cause your carrier to automatically cancel. It's always best to check with your current carrier.

Already know when your service cancels and want to schedule your port before then? The following article will show you how to do that:

Can I schedule a port in on a specific date?