I can place an outbound call from the NumberBarn control panel but the callee cannot hear me. What is the issue?
Here a couple of the most common reasons why you are experiencing audio issues when placing an outbound call using VoIP mode from your computer. (Note that VoIP mode from the mobile application doesn't currently work)
The ideal connection speed when placing a VoIP call is 90 kbps to 156 kbps. Any speeds lower than this can result in choppy audio, dropped calls, and audio not being transmitted in either direction.
To check the speed of your internet connection, click here.
To help improve voice quality, you may also need to limit the use of streaming services on other devices on the same network while attempting your call.
The microphone on your computer is on mute or not connected
Check the settings on your computer to verify the microphone is properly installed and configured.
If you are still experiencing issues not related to the reasons above, please contact our support team for further assistance.