In this article:

🧪 Symptoms

You are placing outbound calls using your NumberBarn number via the web dialer or mobile app
The person you are calling sees "Spam Likely," "Scam Likely," or "Potential Spam" instead of your number or name
Contacts are missing or ignoring your calls as a result

⚠️ Issue Summary

Here's what's happening: receiving carriers and smartphones use spam scoring systems to flag unfamiliar numbers, and a virtual number with no caller ID name attached is an easy target for those filters. Adding a name to your number gives carriers something to display, which goes a long way toward getting your calls through.

🛠 Fix Steps

Request a Caller ID Name (CNAM) for Your NumberBarn Number

Review Outbound Caller ID (CNAM) Overview 📖 to understand how CNAM works and its limitations
Follow the steps in Request Outbound Caller ID (CNAM) Update ⚙️ to submit your request
Allow up to 30 days for the name to propagate across carrier databases

Tips for choosing your CNAM:

Maximum 15 characters (letters, numbers, and spaces)
Use your name or business name, something your contacts will recognize
Avoid generic names that could still read as suspicious

📨 Escalation

Reach out to support if/when:

Your CNAM has been set but has not displayed after 30 days
Your calls are being blocked entirely rather than just labeled as spam

🔗 Related Links

Outbound Calls from My NumberBarn Number Showing as "Spam" or "Scam Likely" ⚠️