Skip to main content

Outbound Calls from My NumberBarn Number Showing as "Spam" or "Scam Likely" ⚠️

  • Updated
In this article:

    ⚠️ Issue Summary

    Having your calls labeled as spam is frustrating, especially when contacts start missing or ignoring them. Receiving carriers and smartphones use spam scoring systems to decide which calls to flag, and a virtual number with no caller ID name attached is more likely to be flagged.

    A "Scam Likely" or "Potential Spam" label means the receiving carrier is not fully confident the call is legitimate. It does not mean your number has been blacklisted. NumberBarn sends STIR/SHAKEN attestation with outbound calls from the web dialer and mobile app, which verifies the call came from our network and was not spoofed. A carrier that was certain a call was fraudulent would block it entirely rather than label it.

    Some numbers have also been used before. A previously owned number may carry a spam reputation from its earlier use. Both fixes below help build a reputation under your name instead.

    🧪 Symptoms

    • You are placing outbound calls with your NumberBarn number through the web dialer or mobile app
    • The person you are calling sees "Spam Likely," "Scam Likely," "Spam Risk," or "Potential Spam" instead of your number or name
    • Contacts are missing or ignoring your calls as a result
    • Your number is currently active on NumberBarn. If you ported your number away to another provider, contact that provider for help instead.

    🛠 Fix Steps

    Request a Caller ID Name (CNAM)

    Adding a name to your number gives carriers something to display besides an unfamiliar number.

    1. Review how CNAM works and its limitations. ▶️ See Outbound Caller ID (CNAM) Overview 📖
    2. Submit your CNAM request. ▶️ See Request Outbound Caller ID (CNAM) Update ⚙️
    3. Allow up to 30 days for the name to update across carrier databases.

    Tips for choosing a CNAM:

    • Use a maximum of 15 characters (letters, numbers, and spaces)
    • Use your name or business name, something your contacts will recognize
    • Avoid generic names that could still read as suspicious

    Register Number with Carrier Analytics Providers

    Hiya, TNS, and First Orion supply the spam labels for AT&T, Verizon, and T‑Mobile. Registration is free, and one submission through Free Caller Registry reaches all three providers.

    1. Go to https://www.freecallerregistry.com.
    2. Verify your business email address.
    3. Enter your business details and your NumberBarn number.
    4. Review your information, and submit the registration.
    5. Allow time for each provider to review your registration.

    Register or Dispute a Label with Each Provider

    Go to a provider directly to register with just one carrier, to report a label that is wrong, or if Free Caller Registry does not accept your email address. Each provider labels calls for a different wireless carrier, so start with the carrier your contacts use most.

    1. Hiya (AT&T): Go to Hiya Support, select Businesses, and submit a request about how your number appears on outbound calls. Hiya can also add your company name, logo, and call reason to your calls.
    2. TNS Call Guardian (Verizon): Go to TNS Report a Robocall, and follow the steps to report an incorrect label on your number.
    3. First Orion (T‑Mobile): Go to First Orion Free Number Registration, create an account, and add your business details and NumberBarn number.

    📨 Escalation

    Reach out to support if or when:

    • Your CNAM has been set but has not displayed after 30 days
    • Your calls are being blocked entirely rather than labeled as spam

    Contact our Number Support Team

    🔗 Related Links

    Related articles

    Comments

    0 comments

    Please sign in to leave a comment.

    Powered by Zendesk