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🧪 Symptoms
- You are placing outbound calls using your NumberBarn number via the web dialer or mobile app
- The person you are calling sees "Spam Likely," "Scam Likely," or "Potential Spam" instead of your number or name
- Contacts are missing or ignoring your calls as a result
⚠️ Issue Summary
Here's what's happening: receiving carriers and smartphones use spam scoring systems to flag unfamiliar numbers, and a virtual number with no caller ID name attached is an easy target for those filters. Adding a name to your number gives carriers something to display, which goes a long way toward getting your calls through.
🛠 Fix Steps
Request a Caller ID Name (CNAM) for Your NumberBarn Number
- Review Outbound Caller ID (CNAM) Overview 📖 to understand how CNAM works and its limitations
- Follow the steps in Request Outbound Caller ID (CNAM) Update ⚙️ to submit your request
- Allow up to 30 days for the name to propagate across carrier databases
Tips for choosing your CNAM:
- Maximum 15 characters (letters, numbers, and spaces)
- Use your name or business name, something your contacts will recognize
- Avoid generic names that could still read as suspicious
📨 Escalation
Reach out to support if/when:
- Your CNAM has been set but has not displayed after 30 days
- Your calls are being blocked entirely rather than just labeled as spam
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