In this article:

🧪 Symptoms

• You are placing outbound calls using your NumberBarn number via the web dialer or mobile app 
• The person you are calling sees "Spam Likely," "Scam Likely," or "Potential Spam" instead of your number or name 
• Contacts are missing or ignoring your calls as a result

⚠️ Issue Summary

Here's what's happening: receiving carriers and smartphones use spam scoring systems to flag unfamiliar numbers, and a virtual number with no caller ID name attached is an easy target for those filters. Adding a name to your number gives carriers something to display, which goes a long way toward getting your calls through.

🛠 Fix Steps

Request a Caller ID Name (CNAM) for Your NumberBarn Number

1. Review Outbound Caller ID (CNAM) Overview 📖 to understand how CNAM works and its limitations
2. Follow the steps in Request Outbound Caller ID (CNAM) Update ⚙️ to submit your request
3. Allow up to 30 days for the name to propagate across carrier databases

Tips for choosing your CNAM:

• Maximum 15 characters (letters, numbers, and spaces)
• Use your name or business name, something your contacts will recognize
• Avoid generic names that could still read as suspicious

📨 Escalation 

Reach out to support if/when:

• Your CNAM has been set but has not displayed after 30 days
• Your calls are being blocked entirely rather than just labeled as spam

🔗 Related Links

• Outbound Caller ID (CNAM) Overview 📖 
• Request Outbound Caller ID (CNAM) Update ⚙️ 
• Caller ID (CNAM) Overview 📖 
• Make an Outbound Call via Web Browser ⚙️ 
• Make an Outbound Call via Mobile App ⚙️