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⚠️ Issue Summary

You are not receiving transcriptions for your voicemail messages.

🧪 Symptoms

Voicemail messages arrive, but no transcription is included.
No transcription appears in the app, in your account, or in email notifications.
The issue continues even after a new voicemail is left.

If transcriptions are already enabled and you are still not receiving them, refresh your browser or close and reopen the app.
Log back into your account and check the Messages tab for the transcription on a new voicemail.

Play back the voicemail message directly and listen for unclear or inconsistent sound quality.
If the recording is unclear, inconsistent, or difficult to understand, a transcription may not be generated for that message. This is expected behavior tied to that specific recording, not a setting to fix, and it may not affect other voicemails.

Reach out to support if/when:

Transcriptions are enabled, you have refreshed the app or browser, the voicemail's sound quality is clear, and you are still not receiving transcriptions.
Contact our Number Support Team

1	Login to your account
2	Select Numbers from the top menu bar
3	Select the 10-digit phone number
4	Click Messages from the tabs
5	Confirm the Voicemail Transcription toggle is turned on.	➡️ If it is off, turn it on and save your changes. See Enable Voicemail Transcriptions ⚙️ for detailed steps.