In this article:

💡 What is it

Voicemail lets callers leave a message when a call to a NumberBarn number isn't answered. It covers three things: 

• the greeting callers hear, 
• the settings that control when and how a message is captured, and 
• the ways to view, listen to, and manage the messages once they arrive.

Voicemail is included on the Forward, Unlimited, and Business Line plans, and available as an add on for the Park plan through Park + Voicemail. 

• Voicemail messages are stored in the account and can be managed from a web browser, the NumberBarn mobile app, or email.

⚙️ How it works

Manage Your Voicemail Settings

These settings are managed through the NumberBarn account online. They are not editable in the mobile app.

Greeting		Ring Duration
The recording callers hear before leaving a message. Record over the phone, upload an audio file, or use an included message.  ▶️ See Change My Outgoing Message ⚙️		On Forward and Unlimited plans, choose Never, Immediately, or a set number of seconds before an unanswered call goes to voicemail. Park + Voicemail numbers don't ring, so there's nothing to set here.  ▶️ See Configure Voicemail Settings ⚙️
Voicemail Transcription		Voicemail to Email
Turn automatic transcription on or off. Included at no extra cost on every plan with voicemail.  ▶️ See Manage Voicemail Transcriptions ⚙️		Turn on to receive a copy of each message at up to two email addresses.  ▶️ See Manage Voicemail to Email ⚙️

Numbers with per-user or admin-managed call settings, common on Business Line, don't use Ring Duration. Voicemail routing is set independently for each user instead of on the number itself.

▶️ See Configure Call Settings as a User ⚙️

View, Listen, and Manage Messages

Actions taken on the mobile app sync to the web account. Deleting or marking a message as read on the app updates it immediately when the account is viewed through a browser.

	Web Browser	Mobile App
View and Listen	From Call Logs, or from the voicemail notification email                                   ▶️ See Check Voicemail Messages ⚙️	From the Voicemail tab                                   ▶️ See Check Voicemail Messages in Mobile App ⚙️
Mark as read	Happens automatically when a message is played	Automatically when opened, or select one or more messages to mark as read manually ▶️ See Mark Voicemails as Read on Mobile App ⚙️
Delete	Not available. Delete from the mobile app instead	Delete one message at a time or in bulk ▶️ See Delete Voicemails on Mobile App ⚙️

📌 Things to Know

Platform Differences at a Glance

Voicemail settings, the greeting, and notifications are managed on the web only. Viewing and listening work on both the web and the mobile app. Deleting a voicemail is only available on the mobile app, and syncs back to the web account.

Voicemail Length

Voicemail messages are limited to 5 minutes (300 seconds). If a caller stays connected longer, the recording ends automatically.

Minute Usage

On plans with a monthly minute allotment, playing your voicemail greeting and recording a message both count toward it.

▶️ See Forward Plan Features & Cost 📖

Message Storage

Voicemail messages are stored for 90 days. Download and save a message before it expires if you want to keep it longer. Saving the notification email does not preserve the recording after it's removed from NumberBarn's servers.

🗞️ Related Articles

• Configure Voicemail 🛠️
• Check Voicemail Messages 🛠️
• Configure Voicemail Notifications 🛠️
• View Voicemail Transcripts 🛠️
• Add Voicemail to a Park Number ⚙️
• Manage Voicemail to Email ⚙️ 
• Manage Voicemail Transcriptions ⚙️
• Check Voicemail Messages in Mobile App ⚙️ 
• Mark Voicemails as Read on Mobile App ⚙️ 
• Delete Voicemails on Mobile App ⚙️
• Configure Call Settings as a User ⚙️