In this article:

🔍 Before You Begin 

What you will need: 

1. An active phone number, one of the following plans:
   1. Forward or Unlimited Call Forwarding
   2. Business Line
   3. Park + Voicemail 

What are Voicemail Transcriptions used for?

• Quickly read a voicemail message instead of listening to it. 
• Included at no extra cost on every plan with voicemail, and turned on by default. Turn it off for a specific number at any time, and back on again later. 
• Transcription is automated, so accuracy varies.

📋 Steps 

Turn Voicemail Transcriptions On or Off

1	Login to your account
2	Select Numbers from the top menu bar
3	Select the 10-digit phone number
4	Click the Voicemail tab
5	Click the Voicemail Transcription toggle to turn it ON or OFF
6	Click the Save Changes button

✅ What's Next

• When ON, a transcript appears alongside each new message in Call Logs, the mobile app, and voicemail notification emails. ▶️ See View Voicemail Transcriptions ⚙️ 
• When OFF, no transcript is generated for new messages on that phone number until it's turned back on. 
• If transcriptions stay off after being turned on, ▶️ See Missing Voicemail Transcriptions ⚠️