In this article:

🔍 Before You Begin

What you will need:

An active phone number in your NumberBarn account on the Forward, Unlimited, or Business Line plan, or the Park + Voicemail plan
Steps differ by plan, see the two sections below ⤵️

Capturing voice messages from unanswered or missed calls
Recording is capped at 2 minutes
Numbers on the Business Line plan with per-user or admin-managed call settings don't use the steps below. Voicemail routing is set independently for each user or by the account admin instead.
- ▶️ See Configure Call Settings as a User ⚙️

Three options are available for Voicemail settings with your NumberBarn number:

Never- VM off: Voicemail is off, and calls will route to the voicemail of the number to which you are forwarding.
Immediately: This will send callers immediately to the NumberBarn voicemail.
Seconds: Select a set number of seconds to ring to your forwarding number. After that time period, if there is no answer, we will forward that call to the NumberBarn voicemail.

Calls will route to your configured voicemail settings
- Changes are free and instantly activated
See Test Number Settings 🛠️ to review configuration
To Add or change the Voicemail Message, ▶️ See Change My Outgoing Message ⚙️
To turn transcription on or off, ▶️ See Manage Voicemail Transcriptions ⚙️
To receive voicemail by email, ▶️ See Manage Voicemail to Email ⚙️

1	Login to your account
2	Select Numbers
3	Click on the phone number you want to edit
4	On the Voicemail tab, click the Change button next to My Voicemail Message to update the recording.

1	Login to your account
2	Select Numbers
3	Click on the phone number you want to edit
4	Click on the Voicemail tab under the phone number
5	Choose Ring my phone, then send calls to VM after dropdown optoins
	A. Send calls to Voicemail: Never
	Calls will route through your forwarding numbers existing settings
	B. Send calls to Voicemail: Immediately
	Calls will not ring, but go directly to your NumberBarn voicemail
	C. Send calls to Voicemail: Seconds
	Be sure to test the number of seconds to ring based on your existing voicemail service. For example: If you are forwarding to your cell phone, 30 seconds may be too long and your cell phone's voicemail will capture the call before we can send it to your NumberBarn voicemail.
6	Click Save Changes button