How to port a number to Freedom Mobile

In this article:

You are looking to port your Canada number to Freedom Mobile and we are committed to walking you through the entire process. Good news! Our team has experience successfully porting many, many telephone numbers to Freedom Mobile.

In this article, we aim to assist you with:

• Understanding how the port away process works.
• Gathering the information required to port your number from NumberBarn to Freedom Mobile.
• Providing you with practical advice on porting to Freedom Mobile. 
• Equipping you with the tools to overcome common porting errors and issues.

With this information, you should be well on your way to a successful number porting experience. Let’s dive in.

How porting works

In general with porting, Freedom Mobile and their underlying carrier will initiate a port request for your phone number and send it to the current/losing carrier (NumberBarn). Learn about each step in the port out process here:

Step by Step Guide: How to port a number away

It’s important to remember that Freedom Mobile must submit the port request with the exact porting credentials that are listed in your NumberBarn account. Once approved, it’s the responsibility of Freedom Mobile and their underlying carrier to complete the porting request. 

Gathering your port out information

The following article guides you to your porting information including your Account Number, PIN, End User Name, Billing Telephone Number (BTN), and Service Address:

Find my port away information including account number and PIN

Be sure to provide this information to Freedom Mobile and instruct them to use it to submit the port order. If we receive a port order that contains different information or no information, it may be rejected.

4 Tips for porting to Freedom Mobile

We’ve learned a few important things about porting numbers to Freedom Mobile. Here are five tips to ensure that this process is as smooth as possible.

1. Make sure Freedom Mobile can support your number

Contact Freedom Mobile to first confirm they can port your NumberBarn number to their service. If you’re planning to port a number to them, it’s not a bad idea to check that they can support your number before even purchasing one from NumberBarn.

2. Make sure Freedom Mobile knows this is a wireline port so they can choose port settings appropriately

All numbers purchased from NumberBarn are classified as wireline or landline as opposed to wireless. To learn more about this important distinction, check out this article:

Is my number wireless or wireline?

3. Make sure Freedom Mobile is filling in all available fields on their port form

Be sure that Freedom Mobile is enter NumberBarn in the Reseller field on the porting form. If left blank, the port will almost surely be rejected.

4. Make sure Freedom Mobile gives at least 1 business day as the "due date"

Because this is a wireline to wireless port, the request cannot be completed on the same day as you might expect from a wireless-to-wireless port request. As such, be sure that Freedom Mobile requests for porting to complete on the next business day.

We’re here to help

If there’s an issue with the request we receive from Freedom Mobile, we will contact you by email. For more information on overcoming common port out rejections, the following article will help:

How to fix a port out rejection

If you continue to run into issues porting your number(s) to Freedom Mobile, we are here to help in any way we can. Contact customer support for more assistance.