In this article:
💡What is it?
With a business line, call forwarding can be configured to send calls to several options: user, group, menu, message, schedule, or voicemail.
The ability to send calls to multiple different options allows for robust usage of your call forwarding powers.
⚙️How it works
From your NumberBarn account, choose how calls to a specific phone number route using the following advanced options:
| Description | Learn More | ||
| User | Manage access to phone number and account settings through assigning each user as a admin or team user. | Team User Overview 📖 | |
| Forward | Transparently forward calls to any US or Candian active phone number (like a cell phone or landline number) | Configure Call Forwarding 🛠️ | |
| Group | Forward incoming calls to multiple users at the same time, using simultaneous ring for first available agent. |
Group Overview 📖 |
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| Advanced Menu | (aka IVR) Set up to 10 call-handing actions that correspond to the keys on the phone keypad (0-9) and greet callers with custom voice prompts. | Advanced Menu Overview 📖 | |
| Message | Play a custom message for callers upon calling your number. | Change My Outgoing Message 🛠️ | |
| Schedule | Set weekly business hours to automatically route calls to one location during business hours and a separate location after business hours. | Schedule Overview 📖 | |
| Voicemail | Create a customer or use default voicemail message. Send to a user's voicemail. | Voicemail Overview 📖 |
📌 Things to Know
Business Line call forwarding is used per phone number and can be set up in various configurations and changed at any time. Multiple setting configurations can be saved and switched back and forth as needed by an admin user.
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