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Configure Schedules 🛠️

  • Updated
In this article:

    🔍 Before You Begin

    What you will need:

    1. An active phone number on the Business Line service plan

    What are Schedules used for?

    The schedule feature allows you to route calls one way during a certain set of days and hours and route them another way after hours or during "off" hours.

    📋 Steps

    Add a New Schedule

    1 Login to your account  
    2 Select Numbers  
    3 Click on the number you wish to edit  
    4 Click the dropdown next to Send all calls to a Schedule  
    5 Click Add Schedule to create a new set of hours (If you have previously created a schedule, it will be available here to select)  
    6 Use the Configure Schedule pop-up to create your ON and OFF schedule hours  
     
    • Add a Name to the schedule
    		  
     
    • Choose the Timezone
    		 
     
    • Check the box for a day to be ON hours. Edit the time using the slides or trying in time.
    		  
     
    • Repeat this step for all the days of your schedule
    • NOTE: any time that does not fall within these days and hours is considered "After Hours" of "Off Hours."
    		  
    7 Click Save Schdeuld when done editing  

    Configure Call Routing for a Schedule

    1 Click the dropdown next to Send all calls to a Schedule and choose a Schedule from the list  
    2

    Choose where to send call during available & off hours from the dropdown list.

    Each option on the list will route calls to how you currently have those features set-up independently 

    		  
    3

    Optional: Click Use After Hours Voicemail Message to create a seperate message for this reason

    • Click Add or choose an already recorded message from the dropdown 
    		  
    4 Click Save Changes  

    ✅ What's Next

    • Calls to your NumberBarn business line phone number will be routed based on the schedules ON and OFF hours and follow the selected options.
    • Update or change your schedules at any time from within your account control panel
    • See Test Number Settings 🛠️ to review configuration 
     

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