Outbound call "Oops" error

In this article:

Are you trying to place an outbound call and you continue to receive this error message?

"Oops! This number belongs to your account. Please enter the number of a physical phone you can answer."

This article will guide you through the steps on how to resolve this and successfully place your outbound call.

When placing an outbound call from your NumberBarn account using Call Back mode, you'll need to enter the phone number tied to the telephone or device you'll be placing your call from. Entering your NumberBarn number here will result in an error.

Follow these steps to resolve this issue:

• Pick up the phone you'd like to make your call from. Make note of phone number tied to this device.
• In your NumberBarn account, select Dialer from the navigation bar.
• Select the gear Settings icon to the left of the dialer.
• Select Call Back Mode by clicking in the box. You'll know it has been selected when it turns blue and a checkmark appears on the right.
• Enter the phone number of the physical telephone (landline or cell phone) that you'll be making your call from.
• Save your settings.

• From the main Dialer screen, enter the phone number of the party you'd like to reach. Click Call.
• The system will call you first at the physical telephone number that you entered into the settings box.
• When you answer, you'll be connected to the number of the party you'd like to reach.

All the while, your NumberBarn phone number will display as the outgoing caller ID. No one knows you're making this call on your cell phone.

If you are placing outbound calls from the NumberBarn mobile application, check out the following article to learn:

Placing Outbound Calls Using the NumberBarn Mobile Application