In order for inbound and outbound SMS to work on a local US or Canadian number, it must first be activated.
- Login to your account
- Select Messages
- Select the desired number under Inbox for: (XXX) XXX-XXXX
- Select the green Activate SMS button
- Once clicked, the SMS will activate on that number within about 5 minutes for major US carriers. It may take up to a few hours for Canadian, Puerto Rican and smaller wireless carriers