In this article:

🔍 Before You Begin

What you will need:

• A Port In request showing ATTENTION REQUIRED on the Numbers page.
• Access to your current carrier account, by phone, website, or app.

What are Port In Rejection Fixes used for?

Correct and resubmit the same request instead of cancelling and starting over. Resubmitting costs nothing extra.

📋 Steps

1️⃣ Find the Rejection Reason

1	Log in to your NumberBarn account and click Numbers.
2	Click the number labeled ATTENTION REQUIRED.	➡️ ORDER STALLED means NumberBarn is resolving the issue. No action is needed unless NumberBarn contacts you.
3	Read the reason and the What to do instructions.	➡️ Find your reason in the Common Rejection Reasons table below.

2️⃣ Correct Details and Resubmit

Use these steps when the panel shows an Update button.

1	Contact your current carrier to confirm the correct details.
2	Click the Update button, such as Update My PIN.	➡️ The button name matches the rejection reason.
3	Correct the highlighted fields.	➡️ Enter the details exactly as your current carrier has them.
4	Click the blue Save details button.
	(4a) Need a new transfer date? Click Transfer date, choose a date, and click the blue Save transfer date button.
5	Click the green Resubmit Transfer button.	➡️ Resubmit Transfer stays unavailable until you save the corrected details.

3️⃣ Fix the Issue With Your Carrier and Retry

Use these steps when the panel shows Retry Transfer and nothing to update.

1	Contact your current carrier and resolve the issue.	➡️ For example, remove a freeze or a pending order.
2	Click the green Retry Transfer button.

4️⃣ Confirm a Canadian Transfer by Text

1	Click the green Resubmit Transfer button.
2	Reply to your current carrier's text within 90 minutes.	➡️ Canadian 🇨🇦 carriers cancel the request if there's no reply.

5️⃣ Tell NumberBarn About Other Numbers on the Account

1	Click Let us know here in the rejection panel.
2	List the other numbers on your current carrier account and whether to disconnect them, keep them active, or transfer them to NumberBarn.

Common Rejection Reasons

Rejection	What to do
All data mismatch	Confirm your end user name, address, and account number, then click Update My Info.
Wireless information required	Confirm your account number and Wireless Transfer PIN, then click Update My Info.
Missing or incorrect account number	Confirm your account number, then click Update Account Number.
Missing or incorrect PIN	Confirm your Wireless Transfer PIN, which may differ from your account PIN, then click Update My PIN.
Authorized account holder name mismatch	Confirm the authorized account holder name, then click Update Account Holder Name.
End user name mismatch	Confirm the end user name, often a business name, then click Update End User Name.
Service address mismatch	Confirm the service address, which can differ from your billing address, then click Update Address.
Incorrect billing telephone number	Confirm the main number on your carrier account, then click Update Billing Telephone.
Additional numbers must be addressed	Click Let us know here and tell NumberBarn what to do with the other numbers.
Freeze on the line or number locked	Ask your carrier to remove the freeze or unlock the number, then click Retry Transfer.
Pending order	Ask your carrier to resolve any open order on the account, then click Retry Transfer.
Account feature prevents transferring	Ask your carrier to remove the feature, such as Remote Call Forwarding or a hunt group, then click Retry Transfer.
Action required: confirm your transfer	Click Resubmit Transfer and reply to your carrier's text within 90 minutes.
Number disconnected or inactive	Ask your carrier to reactivate the number, then click Retry Transfer.
We've hit a bump! (ORDER STALLED)	No action is needed unless NumberBarn contacts you.

✅ What's Next

The request goes back to Carrier review, the number shows PROCESSING, and status updates arrive by email.

• Wireless PIN help. ▶️ See Required Information for Porting In 📖
• Track progress. ▶️ See Port In Overview 📖
• Still stuck? Contact support at support@numberbarn.com.