In this article:
🔍 Before You Begin
What you will need:
- An active Port In Request to transfer a phone number into NumberBarn
- A current rejection reason is listed in your account control panel
- Access to your current carrier account
Why Resolve a Port In Rejection?
- To update and resubmit a Port In request once submitted.
- Resolving a rejection saves time, instead of canceling and starting a new request
📋 Steps
Self-Solve
| 1 | Login to your account | ||
| 2 | Select Numbers | ||
| 3 | Click on the phone number you want to update | ||
| 4 | Check for Rejection Reason | ||
| (4a) If no reason is shown, email support@numberbarn.com with your 10-digit phone number to find the rejection reason and resubmit the order. |
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| 5 | Click the Organe Updated button | ||
| 6 | Add the correct information | ||
| 7 | Click the green Submit button to resubmit the port request | ||
| 8 | Wait for a response from the losing/current carrier. Check your account for updates. |
Common Rejection Reasons
| Rejection Type | Additional Information |
| Account Number Missing or Incorrect | Contact your current carrier to verify your account number. |
| Additional numbers must be addressed | Provide us with a list of the remaining numbers that you have active with your current carrier, along with what you'd like to do with them (disconnect, remain active, or port them in). |
| Billing Telephone Number Mismatch | Please verify with your current carrier the billing telephone number (BTN) on your account. This number can be different from the telephone number you are transferring. |
| Canceld | A port request can be canceled for various reasons, such as more than 30 days old; or as a security measure by the losing/current carrier. Reach out to NumberBarn support for assistance in restarting the transfer. |
| End User Name Mismatch | Contact your current carrier and confirm the end user name listed on your account. This can be different from the name listed on your bill so contacting your carrier directly will gain the best results. NOTE: This is NOT the username you use to log in to your account. It will typically be a company or business name. If your telephone bill is sent to a person and not a company, this field can be left blank. |
| Freeze on the line / Number is locked | Contact your current carrier to remove the freeze/lock. They may also provide you with a Wireless Transfer PIN or Porting PIN. |
| No Customer Response | Your current service provider requires your authorization to approve this porting request. Typically, they will send you a text message within minutes of receiving the porting request, and you have 90 minutes to respond. |
| Pending Order | Contact your current carrier to remove the pending order. A pending order can be anything from a feature add/disconnect, another open port request, a cancellation order, or an informational change. |
| Service Address Mismatch | You must contact your current carrier and confirm the service address listed on your account. It must match exactly with what is on their records; in some cases, this may differ from the billing address. |
| Telephone number is disconnected or inactive | The number you are porting must currently be active. Determine if they can reactivate your number for porting. |
✅ What's Next
- Check your account and email for updates on the port request status
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