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Greetings Overview 📖

  • Updated
In this article:

    💡 What is it?

    A greeting is a recorded, uploaded, or AI generated audio message that plays for callers. Create a greeting once, then assign it anywhere it fits, a voicemail box, a menu prompt, or a park message. The same greeting can be reused across multiple numbers, menus, or schedules at the same time.

    ⚙️ How it works 

    Greeting Types

    Every greeting has one of three types, set when it is created.

    Voicemail

    		  

    Menu

    		  

    Park Message
    My Voicemail Message   Greeting to Play   My Outgoing Greeting
    The Message will play before a caller leaves a message.   The Greeting will play as a prompt within a call menu and is required for menu set-up.   The Outgoing Greeting plays when the number is dialed and hangs up at the end of the greeting.
    Available on a Voicemail-enabled plan.    Available on a plan with Menu capabilities.    Available on Park and Business Line Plans.

    Greeting Creation Options

    There are multiple ways to create a greeting within a NumberBarn account.

    Recording

    		  

    Upload File

    Recorded directly through the microphone.

    • Recording is capped at 2 minutes.
    		  

    An audio file uploaded from a computer.

    • Upload an M4A, MP3, or WAV file from your computer to use as your outgoing message.
    • Recording is capped at 2 minutes.
     
     
         

    AI Generated

    		  

    Included

    Created from typed text using a selected voice.

    • Supports up to 2000 characters of message text, a choice of voice, and a quality level, Neural or Generative.
    		  

    Provided by NumberBarn rather than created by the account.

    • Default Voicemail
    • Default Park Message
    • Ringing

    Access and Configure Greetings

    For Voicemails

    		  

    For Menus

    		  

    For Park Messages

    • By Phone Number on the Voicemail Tab
    		  

    • By Phone Number, in the Edit Menu Hub
    		  

    • By Phone Number on the Calls tab (for Park plan only)
       
           

    • By Phone Number on the Calls tab for Send Calls to a "Message"
             

    • By Manage My Greetings for additional functions for Greetings as a whole from within your account control panel.

    📌 Things to Know 

    • A greeting can be in use in more than one place at a time. 
    • Manage Greetings shows whether a greeting is in use, so check before deleting one. 

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