How to forward calls to an international number (outside the US and Canada) – NumberBarn

In this article:

Forwarding calls to an international number

You're heading abroad and you'd like to forward your NumberBarn number to your international number so your friends and family in the US and Canada can call and text you without paying additional fees.

Our customer support team will need to activate international call forwarding for your account. To request this Contact Customer Support.

In your request, include:

The number you wish to enable international call forwarding on
The international number you wish to forward calls to

Within 24 business hours, if not sooner, NumberBarn support will reply letting you know international forwarding has been enabled on your account.

Note: If international call forwarding has been enabled on your account already, you can always change the telephone number you wish to forward to. Here are the steps to do so:

Log in to your account
Select Numbers
Click on the number you wish to update
Make sure you're on the Calls tab with the "Send all calls to a" dropdown set to Forward
In the box provided, enter your international number beginning with the "+" and the country code. As pictured below, if you format it correctly and enter a valid telephone number, our system will inform you of the rate per minute

Frequently Asked Questions:

Is international call forwarding included in the Forward or Unlimited Plan?

Calls to some international countries, such as Australia, Mexico, and the United Kingdom are included in the Forward and Unlimited Plans for no extra cost.

Determine if you'll pay any additional International Call Forwarding rates by searching the phone number or country here:

https://www.numberbarn.com/international-rates

The rates on the page above will be the per-minute, per-call rates you’ll pay, in addition to your base Call Forwarding plan. This article walks you through determining the international rates for your number:

What are your rates for forwarding calls to my international number?

Are callers subject to international charges when calling my number?

Your callers may or may not be charged for the call from their device to your NumberBarn number. That leg of the call is entirely up to their carrier.

The leg of the call that we charge for is to forward the call from your NumberBarn number to an international number. You as the NumberBarn customer are responsible for any international charges for this leg of the call, not the person who placed the call.

Are my rates locked in when I enable international call forwarding?

We work with a variety of different vendors for international calling, and because of this, our rates change periodically. We do our best to notify our customers any time rates change -- whether it's an increase or decrease.

Is there a limit to how high my international forwarding charges can be?

You may find that certain destinations are unsupported -- either because we don't have a reliable carrier to forward the calls at a reasonable quality or because the cost is to great to use the available carrier(s).

Can I receive calls FROM an international caller TO my NumberBarn number and forward them TO an International number?

This scenario is not supported. We can't guarantee a reliable connection to forward the calls with consistent audio quality. The more times a call is forwarded within a single call the less control we have over the quality -- and this is only compounded when you factor in international carriers.