If you are unable to log in to your account or are receiving an invalid account error when you attempt to log in, it's possible that your account was deactivated due to an unpaid balance.
One common reason for this is that the credit card on file for your account has expired or if your automatic payments decline for any reason, you may receive an email with the subject line, "Account Suspended - ACTION REQUIRED".
While your account is suspended, you will not have access to our text messaging, voicemail, or call-forwarding services, but your numbers will remain safe in your account for 30 days to give you plenty of time to update your payment information. The following article will show you how to do that:
Once you have updated your credit card, the following article will teach you how to make your past-due payment and reactivate your account:
What if it's been more than 30 days since my account was suspended?
The Account Suspended email states that if an account is suspended for over 30 days, all numbers are deleted, released to the pool of available numbers, and the account is deleted.
Please contact customer support to reactivate your account and see if your numbers are available to restore. A $10 reconnection fee per number will apply, as well as your past due amount if we are able to restore your numbers. There is no guarantee your numbers will still be available, but the sooner you reach out, the more likely we are to be able to help!
My credit card information is accurate, but my payment is still being declined
If you are encountering declines when attempting to charge your credit card, check out the following article:
Why am I getting an "invalid account" error when I try to log in?
The "invalid account" error appears when your account has been deleted, either by your request or 30 days after the Account Suspended email. Please contact customer support for further assistance.