In this article:

⚠️ Issue Summary

Your payment did not go through. When you tried to pay your balance, buy a number, or check out, your credit card was declined.

🧪 Symptoms

Your card is declined when you try to pay your balance, buy a number, or check out.
You get an error message when submitting a payment, such as one referencing the accounts/balance.get method or a Payer Authentication Error.
You see a pending charge in your bank account, but your NumberBarn account still shows the payment as declined.
The issue can affect a single payment attempt or continue across repeated attempts, depending on the cause.

If your card number and expiration date are accurate and the card has an available balance, go to Numbers or Account, then select Pay Now to run the charge again. Learn more in ▶️ See Pay Bill ⚙️
If your card is declined again, clear your browser cache and reenter your payment details. Then try Pay Now again.
If you continue to run into issues, ▶️ See Contact Customer Support ⚙️.

If your credit card is expired, or you want to use a different card, ▶️ See Update Payment Method ⚙️.
If you are struggling to save your new payment information, clear your cache first, using either of these variations.
- Open Google Chrome and clear your cache and cookies in Settings. Close the browser, reopen it, log into your account, and change your credit card information.
- Open Google Chrome in incognito mode. From Chrome, select File, then New Incognito Window. Log into your account and change your credit card information.

Confirm whether the error you are seeing looks like an actual credit card decline. For example, check with your bank to see whether they show an attempted charge at all.
If the error does not match a standard decline, check whether it matches one of these known issues.
- Why am I getting an error that says "An id must be provided to the 'accounts/balance.get' method." when I try to make a payment?
- Why did I receive a Payer Authentication Error when buying a number or making a payment?
If you see a pending charge in your bank account, but your NumberBarn account shows the payment as declined, an error or insufficient funds prevented the payment from going through. The pending charge should disappear from your bank account within a few days. Contact your issuing bank for more information, then update your card and try to run the payment again.

Reach out to support if or when:

You have tried the charge again and updated your card, and the payment still will not go through.
Your bank confirms it does not see an attempted charge, but your NumberBarn account still shows a decline.
You run into an error message that is not covered in this article.