Minute use is calculated for the entire duration of your call, including the time it forwards to the outside number until the time you hang up that call.
With call forwarding, there is no handoff of the call once we connect it to your forwarding number. We maintain control of the call for its duration so any minutes used are subtracted from your plan's minutes. Minutes are also used for outgoing calls using our dialer feature.
That said, if you have the Unlimited Plan, there are no additional charges for call forwarding provided that your usage remains within our terms of service.
Voicemail messages left by callers also count as minutes used and are capped at 5 minutes in length.
Viewing your minutes usage
To view your minutes usage for a particular number:
- Log in to your account
- Click on Numbers
- Navigate to the telephone number of your choosing and you will see this display showing how many minutes you've used against your total allotment
You can also go to Call Logs and select the Date and Number to see a more detailed breakdown of your minutes usage. Learn more about call logs here: