In this article:

⚠️ Issue Summary

If you received an email about a change to your Business Line pricing, or noticed a higher charge for a Business Line number on your bill, this article explains what changed and when.

You've been on one of our original Business Line rates, and we've been glad to keep it in place while Business Line grew. To keep investing in new features, we're moving all Business Line numbers to our current price of $9.99 per number, per month. This change takes effect with your next billing cycle on or after December 10, 2026.

What Changes and What Stays the Same

Item on Your Account	Before December 10, 2026	Starting With Your First Billing Date on or After December 10, 2026
Business Line numbers on an original rate	Your original rate, $4.95 per number, per month	$9.99 per number, per month
Business Line numbers already at $9.99	$9.99 per number, per month	No change
Users already on your account	Current price	No change. Users you have today stay at their current price.
Users added on or after December 10, 2026	Not applicable	$4.99 per user, per month
New Business Line numbers added to your account	Not applicable	$9.99 per number, per month

You don't need to do anything. Your numbers, settings, and features stay exactly as they are.

What's New With Business Line

Call Recording: available for all calls. Download or play recordings from your Call Logs.
AI Generated Greetings: create and update your greetings in minutes.
Redesigned Call Logs page: find any call quickly and easily.
Mobile app updates: call and text directly from the NumberBarn mobile app.
10,000 included minutes: every month, on each Business Line number.

🧪 Symptoms

You received an email with the subject "What's new with Business Line, plus an update to your pricing."
Your bill shows a Business Line number at $9.99 that was previously billed at $4.95.
Your account has Business Line numbers at two prices, and only the numbers at $4.95 changed.
A user added on or after December 10, 2026 is billed $4.99, while your existing users stay at their current price.
This applies only to Business Line numbers on an original rate. Park, Forward, and other plans are not affected.

🛠 Fix Steps

Find the Price Update Email

Search your inbox for the subject "What's new with Business Line, plus an update to your pricing."
Open the email and find the price table under What's changing on your account.
Compare the Today column, your current Business Line charges, with the Starting December 10, 2026 column, your new charges.
If your account has numbers at both prices, find the separate rows for numbers at $4.95 and numbers already at $9.99.

Check the New Price on Your Bill

Log in to your NumberBarn account.
Click the Account tab.
Click Billing.
Click the Current Activity dropdown and select your first billing period on or after December 10, 2026.
Find each Business Line number in Recurring Charges, listed as the number followed by the plan name, for example "(555) 555-1234: Business Line," at $9.99.

➡️ The new price is billed in full on your regular billing date. There is no separate or prorated charge for the price change.

▶️ See View Billing ⚙️

Change the Plan on a Number

[OPEN for Ben: include this subsection, or leave it out?]

Review current plan options at https://www.numberbarn.com/pricing.
Follow the steps in ▶️ See Change Service Plan ⚙️.

➡️ Moving a number back to Business Line later bills at the current $9.99 price.

📨 Escalation

Charged $9.99 for a Business Line number before your first billing date on or after December 10, 2026
Price changed for a user who was already on your account
Price changed on your bill, but no email was received
A number on a plan other than Business Line changed price
Email received, but your account has no Business Line numbers

▶️ See Contact Customer Support 📖

Business Line Price Increased ⚠️