If you are porting your wireless number from a mobile carrier to NumberBarn, we will ask you to provide a PIN along with other information to port your number in.
Many wireless carriers have both an account PIN and a porting PIN for porting your number away. This might also be called a temporary porting PIN or wireless transfer PIN or something of that nature. If your port in to NumberBarn has been rejected because of the PIN, it's likely that you provided the wireless PIN instead of the porting PIN. Also, keep in mind that some carriers issue temporary PINs that expire after a certain amount of time.
In some cases, your carrier might instead say that there's a freeze on the line or that the number is locked. In this case, you may need to have your wireless carrier remove that freeze and provide you with your wireless transfer PIN.
To find your porting PIN, either contact your carrier or look up their specific process online for obtaining that porting PIN. Here's more information and links to articles for some of the major carriers that maintain a separate porting PIN.
You can access your AT&T wireless transfer PIN by going to the following article in AT&T's help center:
We've also learned that AT&T has an additional layer of security that requires customers to call and have it removed. In one case, a customer spoke with a supervisor who brought a fraud analyst on the line who was able to remove the lock on the number so it could successfully port.
Need help with other rejections?
If you need more information about overcoming common port in rejections, check out the following article:
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