My port-in request was rejected. How can I resolve this?

In this article:

You have likely come to this article for one of two reasons.

• You received an email from NumberBarn titled "Problem Transferring" notifying you that your number port-in request was rejected by your current carrier.
• You logged in to your account and your number has a "carrier rejection" notice.

This article covers many of the typical rejection reasons you are likely to receive and the actions you can take to overcome them. Whether you're in your account or looking at the email we sent, you should see the specific rejection reason listed. You may even have the ability to update information and resubmit your port request on your own.

A reminder that when it comes to porting numbers, it is the responsibility of the gaining carrier to submit exactly what the current/losing carrier (your current phone carrier) has on file for your specific 10-digit phone number. Use this table to easily find the solution to resolving your rejection.

Rejection	What to do
Account Number Required/Mismatch	Contact your current carrier to verify your account number. Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to submit your account number.
Additional numbers must be addressed	Provide us with a list of the remaining numbers that you have active with your current carrier, along with what you'd like to do with them (disconnect, remain active, or port them in). Once you have this information, please contact customer support and we can resubmit your port request.
Billing Telephone Number Mismatch	Please verify with your current carrier the billing telephone number (BTN) on your account. This number can be different from the telephone number you are transferring. Once you have confirmed the billing telephone number Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to update BTN and submit your order again.
End User Name Mismatch	Contact your current carrier and confirm the end user name listed on your account. This can be different from the name listed on your bill so contacting your carrier directly will gain the best results. NOTE: This is NOT the username you use to log in to your account. It will typically be a company or business name. If your telephone bill is sent to a person and not a company, this field can be left blank. Once you have this information Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to update End User Name and submit your order again.
Freeze on the line / Number is locked	Contact your current carrier to remove the freeze/lock. They may also provide you with a Wireless Transfer PIN or Porting PIN. Once you have confirmed the freeze removal Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to RETRY PORT REQUEST. If you also have a new Wireless Transfer PIN, please contact customer support and we can update your PIN and resubmit the request for you.
Pending Order	Contact your current carrier to remove the pending order. A pending order can be anything from a feature add/disconnect, another open port request, a cancellation order, or an informational change. Once you have the pending order removed Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to RETRY PORT REQUEST.
Service Address Mismatch	You must contact your current carrier and confirm the service address listed on your account. Once you have this information Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to update the Service Address and submit your order again.
Telephone number is disconnected or inactive	Contact your current carrier to determine if they can reactivate your number for porting. Once you have successfully reactivated your number Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to RETRY PORT REQUEST.
Wireless Account Info Required	Contact your current carrier to verify your account number. Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to submit your account number and PIN.
Wireless PIN Required/Mismatch	Contact your current carrier to verify your account number. Log in to your account. Select Numbers. Click on the 10-digit phone number you are porting. Select the orange button to submit your PIN. If you submitted your wireless PIN and it was rejected, it's likely that your carrier has a separate "Wireless Transfer PIN" or "Porting PIN." Use that PIN instead and it should work.
No Customer Response	Your current service provider requires your authorization to approve this porting request. Typically they will send you a text message within minutes of receiving the porting request, and you have 90 minutes to respond. We will follow up by email to arrange a time to resubmit your porting request.  If you no longer have access to SMS on your device, please contact your current carrier to arrange approval without the SMS verification.