Why was my port-in request canceled?

In this article:

We make every attempt to help our customers successfully port their number in, including contacting them to see if they still wish to port their number.

If a request sits for longer than 30 days we will cancel the request. On that note, we have two pieces of good news for you:

1. Your credit card is not charged because the request didn't complete.
2. You can resubmit your request at any time.

Looking for help canceling your port-in request?