As part of the process of porting in a number, the request will receive a FOC date (Firm Order Commit) or transfer date and we publish this date in your control panel once it becomes available to us. And in most cases, your port request will reliably complete on this date.
By default, we request the soonest transfer date possible with our carriers when porting in a number.
If your request has passed the transfer date and has still not completed, there's likely something wrong. We actively monitor all porting requests with the aim of catching these issues without you having to contact support. That being said, your best bet is to contact customer support and we'll work with our carrier to resolve any underlying issue(s) and complete the porting request.