Porting your wireless phone number to another carrier will require you to provide a current account number and PIN. These two seemingly simple items delay more ports than any other error or issue we see. Most carriers do a good job of providing you with an easy way to get your account information (on your bill, online), but there are a select bunch that make it a little more difficult than others. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult.
Please review the guide on the link below for more information:
https://www.numberbarn.com/blog/find-wireless-account-number-pin/