In this article:

🔍 Before You Begin 

What you will need: 

1. An active phone number in good standing in your NumberBarn account
2. Be the owner/authorized user of the phone number
3. Porting credentials from your NumberBarn account

Why Port Away your Number? 

• Porting away your NumberBarn number allows you to continue using your phone number with another service provider or device. Porting allows you to keep your existing phone number while transferring service to the provider that best fits your needs.

📋 Steps 

1️⃣ Check Number Portability

1	Go to your New Carrier/Provider and check the 10-digit phone number for portability		▶️ See Check Carrier Specific Portability 🛠️
2	Check if they support Porting In a phone number from a wireline/landline carrier		▶️ See Rate Center Overview 📖
3	Gather Porting Credentials from NumberBarn ⤵️

2️⃣ Gather Porting Credentials 

1	Login to your account
2	Select Numbers
3	Click on the phone number you want to port away		➡️ A number can be ported away while on any service plan
4	Click on the Port Away tab		➡️ NO Port Out tab? ▶️ See Port Away Limitations 📖
5	Choose a Provider or Other from the dropdown list
6	Copy or screenshot your porting credentials (a.k.a CSR)
	(6a) View tips for your specific carrier and link to articles

3️⃣ Start Port Request

1	Contact your new provider and follow their company-specific steps to Port In a phone number		▶️ See Phone Number Porting Overview 📖
2	Use the exact porting credentials as listed in your NumberBarn account
3	If able, note that this number is currently a wireline/landline number
4	The New/Gaining Carrier will now submit and handle the porting of your phone number ⤵️

4️⃣ Approval or Rejection

Approved Request ⤵️
0	All information matched, and NumberBarn (the current/losing carrier) has agreed to have the number removed from our system.
1	Log in to your NumberBarn account to check the Status of the Port		➡️  Once an approval is given by the current/losing carrier, an FOC (firm order commit) date will be issued.
2	Check your Email for 📧 Transfer Away Processing: (XXX) XXX-XXXX from NumberBarn
3	Contact the New/Gaining carrier to ask for the FOC (transfer date).		➡️  A reminder that the New/Gaining carrier is in control of the port request and will have the most up-to-date information. If you are using an MVNO, contacting their porting department is most effective.
			▶️ See Porting Away to Specific Carriers for tips.

Toll-Free Number Port Away ⤵️
0	An authorization action is required for NumberBarn to approve the request withing 24 hours of submission reaching the Current/losing carrier (NumberBarn).
1	Check your email inbox for an email from NumberBarn with the subject: ACTION REQUIRED - Transfer Approval: (XXX) XXX-XXXX
	▶️ See Authorize Toll-Free Number Port Away 🛠️ for how-to steps

Rejected Request ⤵️
0	Rejections are common, and there is no need to panic. Finding out the reason for the rejection and which carrier issued it is the first step.
1	Check your Email  for 📧 Transfer Away Rejected: (XXX) XXX-XXXX from NumberBarn. The rejection reason has also been sent to the New/Gaining carrier.		➡️ This means NumberBarn (the Current/Losing carrier) has rejected the port request for missing or incorrect information
	(1a) When there is NO email from NumberBarn and your new/Gaining carrier is saying there is a rejection.		➡️ This means that they are receiving an internal rejection, before the port request was even submitted to the Losing/current carrier (NumberBarn in this case).
2	Go to ▶️ Resolve a Port Away Rejection 🛠️ for full instructions, common rejection reasons and resolutions.
3	Contact your New/Gaining carrier and ask them to update their port request with the correct information and resubmit the order

No Email? ⤵️
0	If it has been longer than 3 business days since the New/Gaining carrier submitted your Port Request, and no email from NumberBarn has reached you. This is a sign that the port request is having an issue and has not yet reached our system.
1	Contact your New/Gaining carrier porting team to resolve any internal issues. ▶️ See Port Away Tips by Carrier 📖 for assistance,

5️⃣ Transfer Complete

On FOC Date ⤵️
0	On the FOC date, the New/Gaining carrier will pull the number to their system. The number will start working on their system at the time, and all functionality on your NumberBarn account will stop working.
1	Check your Email for 📧 Transfer Away: (XXX) XXX-XXXX from NumberBarn		➡️  NumberBarn sends this email as soon as we are notified by the New/Gaining carrier that they have pulled the number and completed the number transfer.
2	Log in to your NumberBarn account
3	The phone number will be removed from the list on My Numbers page in your NumberBarn account.

✅ What's Next

1. Check the following work with your new device/carrier:
   • Receive an Inbound call
   • Make an outbound call
2. If one or both are NOT working, ▶️ See Calling or SMS Not Working After Port Away ⚠️