In this article:

🔍 Before You Begin 

What you will need: 

1. Your NumberBarn Login 
2. Porting Credentials for the phone number

What is a Port Away Rejection? 

A Port Away rejection happens when a number transfer request cannot be completed successfully between carriers. 

• The request must be corrected and resubmitted before your number can continue transferring to the new provider.
• Rejections originate from either the Current/Losing (NumberBarn) or the New/Gaining carrier.

🅰 Losing/Current Carrier		🅱 New/Gaining Carrier
The port request successfully reached NumberBarn, but the request was denied because of incorrect information, account issues, or transfer restrictions. An update and resubmission are needed to resolve.		A rejection from the gaining/new carrier happens before the request ever reaches NumberBarn. This is typically caused by missing required fields or internal submission errors from the new provider.

▶️ See Phone Number Porting Overview 📖 for context about porting in general.

📋 Steps 

🅰 Losing/Current Carrier (NumberBarn) Rejection 

1	Check your Email or 📧 Transfer Away Rejected: (XXX) XXX-XXXX from NumberBarn.
	(1a) Find the rejection reason listed in the email in red.		➡️ The rejection reason has also been sent to the New/Gaining carrier
2	Contact your New/Gaining carrier, their porting team, if possible.		▶️ See Port Away to Specific Carriers to find tips and contact information for porting departments of many carriers
	(2a) If you already gave them the correct porting credentials, a direct ask to have them verify that all fields were filled in and submitted will still be needed.
3	Ask for the port request to be manually updated using All and Exact details listed on the CSR in your NumberBarn account.
4	Check the Status of the port: Either with your New/Gaining carrier or via your NumberBarn account or email.

Common Situations

Rejection Type	Additional Information
Incorrect Information	The account number, PIN, service address, or authorized user name did not match exactly what is assigned to the 10-digit phone number
Missing Information	The account number, PIN, service address, or authorized user name field was left blank on the request, or not submitted at all.
Pending Order	This likely means that there was already a request to port the number, either from the same company or a different company that needs to be canceled. We recommend reaching out to your new service provider to ensure that they cancel any old port requests for that number before submitting a new one.
Pending Disconnect	If there are any account issues, this rejection can be sent. Reach out to support@numberbarn.com to update your account.
Number is Locked	If you have enabled a Trasnfer Lock on the number in your NumberBarn account. It will need to be disabled, and the port request resubmitted.

🅱 New/Gaining Carrier Rejection or Issue

1	Check your Email or 📧 Transfer Away Rejected: (XXX) XXX-XXXX from NumberBarn.
	(1a) When there is NO email from NumberBarn and your new/Gaining carrier is saying there is a rejection.		➡️  This means that the new/gaining carrier is receiving an internal rejection.
2	Contact the New/Gaining carriers porting team directly, if possible, to get the most accurate information.		▶️ See Port Away to Specific Carriers to find tips and contact information for porting departments of many carriers
			In most cases, they did not fill out a required field, like PIN, Account Number, or Authorized User Name.
3	Once the reason is known, ask them to manually submit the Port request using All and Exact details listed on the CSR for the number you are porting. manually		▶️ See Port Away Credentials 📖
4	Check the Status of the port: Either with your New/Gaining carrier or via your NumberBarn account or email.

Common Situations

Rejection Type	Additional Information
Due Date	A date that is not possible for the Current/Losing carrier is chosen. The gaining carrier may need to choose a date further in the future. As only wireless-to-wireless carriers are mandated to have same-day porting regulations, choosing a day 1-3 business days in the future can work to resolve this situation and allow for the port request to reach the current/losing carrier successfully.
Number Classification	All NumberBarn numbers are classified as wireline numbers. There is sometimes a different process for a carrier if they are porting a wireline/landline number or need to note this on their port internally.
Carrier-Based Restrictions	When a carrier chooses not to support numbers other than wireless numbers. Like Google Voice and Cricket Wireless. In this case, the number would first need to be ported to a wireless carrier, then into one of these types of carriers. chooses

✅ What's Next

• Check your NumberBarn account and email for updates from NumberBarn. Seeing an email from NumberBarn, even if rejected, tells you that the port request was at least successfully submitted to our system. The gaining carrier simply needs to submit all required information, and we will automatically approve the request.