Step by Step Guide: How to port a number away

There are three simple steps to porting your number away. Let's look at each of them.

Step 1: Get your Porting Away Information

Click here for detail on how and where to find your porting away information including your account number, PIN, BTN, and service address.

Step 2: Contact your desired service provider

Contact your desired service provider and tell them you'd like to port to their system, and provide them with the porting away details.

Keep your number active throughout the entire porting process, until your number is active with your desired service provider. 

It takes 3-7 business days, up to 10 business days, to port your number away.

Step 3: Watch for Notifications

We will email porting away notifications to the administrative email address on file in your account.

• Rejections: If your number port is rejected, we'll email you.
• Approvals: When your number has been approved for porting, we'll let you know.
• Completed: When your number port completes to your desired service provider, we will notify you and remove the number from your account. 

Remember to keep your number active in your account for the duration of the port. 

Important! If you haven't received an email about your port out and it's been longer than 3 days, contact your gaining service provider to see if they have received any error or rejection messages. Our support team is here to help so contact us with this information and we'll work with you until the port out is successful.