Are you porting out to a new service provider? You will need to provide your new carrier with some important details to port away the number successfully, including your account number, PIN, and service address. Here are the steps to find that information. (You can skip to the 2:48 mark in the video above to see this process in action)
- Login to your account
- Select Numbers
- Select the number that you are porting out
- Click the Port Out tab
Here you will find your complete account information to give to your desired service provider to port your number. This includes the following important information for porting away:
- Carrier/Resp Org (if porting a toll free number)
- Account number
- BTN or Billing Telephone Number
- End User Name
- Auth Name or Authorization Name
- Service address
When you submit this information to your new provider, it must perfectly match the information you find in your account otherwise you risk your port out request being rejected.
Here are some additional points to consider as you port away:
- Keep in mind that the information you submit to your new provider must match exactly in order for your port out to complete successfully.
- Porting may take anywhere from 3 to 7 business days, up to 10 business days, to complete to your new provider.
- Note that your number is classified as a landline/wireline number in case your new provider asks.
- We will notify you via email with the porting away status including a notification upon completion.
- Once your number ports away, your number will be removed from your account and you are no longer billed.
Porting to an MVNO?
If you are porting to an MVNO be sure to instruct them to manually enter your name in the Authorization Name field. If the person you speak with states that the Authorization Name field doesn't exist, ask to speak with a manager or someone who does have access to manually enter this.
Porting a toll free or Canadian number?
If you are porting a toll free or Canadian number, be on the lookout for an email from NumberBarn prompting you to approve or deny the porting request. We are unable to validate your port away information with certain carriers so this added security step is required. If you do not respond to that email, the porting request will be denied and require that you resubmit with your gaining carrier.
Porting to a specific carrier?
If you're porting to a specific carrier, check out our helpful guides to porting to specific carriers: