Are you porting out to a new service provider? That provider will require some important account information to port your number into their service including your account number, PIN, and service address. Here are the steps to find that information.
- Login to your account
- Select Numbers
- Select the number that you are porting out
- Click the Port Out tab
Here you will find your complete account information to give to your desired service provider to port your number. This includes the following important information for porting away:
- Carrier/Resp Org (if porting a toll free number)
- Account number
- BTN or Billing Telephone Number
- End User Name
- Auth Name or Authorization Name
- Service address
When you submit this information to your new provider, it must perfectly match the information you find in your account otherwise you risk your port out request being rejected.
Here are some additional points to consider as you port away:
- Keep in mind that the information you submit to your new provider must match exactly in order for your port out to complete successfully.
- Porting may take anywhere from 3 to 7 business days, up to 10 business days, to complete to your new provider.
- Note that your number is classified as a landline/wireline number in case your new provider asks.
- We will notify you via email with the porting away status including a notification upon completion.
- Once your number ports away, your number will be removed from your account and you are no longer billed.
Why am I prompted to Request a CSR (Customer Service Record)?
In some cases, we are unable to deliver your porting information to you automatically and need to obtain this directly from our carrier. If this applies to you simply click:
This opens a ticket in our system and a member of our support team will respond to you with your CSR information by the next business day.
Porting to an MVNO?
If you are porting to an MVNO be sure to submit the correct Authorization Name if they ask for it.
Porting a toll free or Canadian number?
If you are porting a toll free or Canadian number, be on the lookout for an email from NumberBarn prompting you to approve or deny the porting request. We are unable to validate your port away information with certain carriers so this added security step is required. If you do not respond to that email, the porting request will be denied and require that you resubmit with your gaining carrier.
Porting to a specific carrier?
If you're porting to a specific carrier, check out our helpful guides to porting to specific carriers: