Occasionally we run into issues where numbers are ported away from NumberBarn to another carrier successfully but services like calls or SMS/text messages still do not route properly to the new carrier. At a high level, here's what we typically recommend:
- Wait just a bit longer as porting of the number may not have been entirely completed. Porting can take 3-10 days to complete. You will receive a final email from NumberBarn once your number has successfully transferred away.
- Reach out to the porting department for your new/gaining carrier to see if there's an update they can make to resolve the issue.
In these cases, we are currently unaware of any actions NumberBarn can take as the losing carrier but will update this article as we learn more.
What to say to my new/gaining carrier
When you contact your new, gaining carrier's porting department and let them know the issue(s) you are experiencing, you will then want to ask them to rebroadcast or rewrite translations for your number.
What is rebroadcasting? It's a process where the carrier sends signals to all network providers to let them know that the number now belongs with that carrier. This effectively clears out the number with the old carrier, fully provisioning it with the new carrier. This could take up to 24 hours but be sure to confirm this timeframe when you speak with your carrier.
- T-Mobile - if you are experiencing this issue with T-Mobile or one of their MVNOs like Mint Mobile, you can contact their customer care team at 800-937-8997 and ask to speak with the Technical Care Department.
- Verizon Wireless - you can contact their porting department at 888-844-7095.