In this article:

⚠️ Issue Summary

International forwarding can fail in a few places: the destination does not save, calls stop forwarding after working earlier, a credit purchase does not go through, or the destination disappears from the phone number. Each has a different cause and fix.

🧪 Symptoms

What You See	Go To
A message prompts you to add international credit	Add Credit Message
The Dialer shows "Add international credit to call" followed by a country	Add International Credit to Call a Destination
A credit purchase does not complete, the card verification fails, or a message says there were too many requests	Credit Purchase Does Not Go Through
International forwarding worked before and stopped An email says the international credit is low The credit status shows Empty	Forwarding Stopped After Working
A number is rejected after entering it A message reads "Calls to +[prefix] are not supported"	Number Rejected
The destination field is empty after a rate change email	Destination Removed

🛠 Fix Steps

Add Credit Message

1. Add international credit from Account, Profile, then International Forwarding.
2. Return to the Calls tab of the phone number.
3. Click Save Changes.

▶️ See Add International Credit ⚙️

Credit Purchase Does Not Go Through

1. Confirm the card is accepted. NumberBarn accepts credit cards with a billing address in the United States, Canada, or a United States territory.
2. Check the card number, expiration date, and billing ZIP code.
3. Complete the card verification when the card issuer asks.
4. Wait the time shown if a message says there were too many requests, then try again.
5. Try the purchase again.
6. Update the card if it keeps failing.

▶️ See Accepted Payment Methods 📖

▶️ See Credit Card Declined ⚠️

Forwarding Stopped After Working

1. Open the International Forwarding section of Account Settings.
2. Check whether the credit status is Low or Empty.
3. Add credit. International forwarding resumes after the payment completes.

Domestic forwarding is not affected when credit runs out.

▶️ See Add International Credit ⚙️

Add International Credit to Call a Destination

1. Add international credit from Account, Profile, then International Forwarding.
2. Place the call again from the Dialer. The rate shows under the number.

▶️ See Add International Credit ⚙️

Number Rejected

1. Confirm the selected country matches the number.
2. Complete all of the digits.
3. Choose a different destination if the message says calls to the destination are not supported. Look up the destination on the International Rates page.

▶️ See Manage International Call Forwarding ⚙️

Destination Removed

1. Check email for a rate update notice. A destination that becomes unsupported is removed from the phone number.
2. Enter a new destination on the Calls tab and click Save Changes.

📨 Escalation

Contact support if:

• Credit was added and forwarding still does not work
• A credit purchase is charged but no credit appears
• A correctly entered number is rejected
• Forwarding stops with no credit warning and no email notice
• Charges look different from the rate shown

▶️ See Contact Customer Support 📖

🔗 Related Links

• International Credit Overview 📖

• Add International Credit ⚙️

• International Call Forwarding Overview 📖

• Manage International Call Forwarding ⚙️

• International Rates 📖