Step by Step Guide: Buy a new number & forward calls to a menu

In this article:

In this article, we'll walk you through the process of purchasing a new number and forwarding calls to an auto-attendant menu.

How do I purchase a new number?

To begin, hop over to our website to search for your new number. We've put this helpful Guide to Finding the Perfect Number to help refind your search.

Important: Make note of the activation time frame. This is the time frame of which your new number will be activated. We may also contact you to verify your order before completing it so be on the lookout for that in your email.

How much does it cost?

The purchase price with NumberBarn is a one-time fee. The purchase price will be listed to the right of the phone number in the search results. Make sure to review our refund policy.

The Call Forwarding plan comes with the auto-attendant menu included.

Call Forwarding Plan Pricing

• 300 minutes of Call Forwarding with the auto attendant menu is $6/month + tax
• Unlimited Call Forwarding minutes is $19/month + tax

How do I begin?

• To begin, search for your number, paying attention to the price and the activation time frame.

Add the number to your cart by selecting Check Out to continue.

• Select a Call Forwarding plan.
• Select Next Step.

Enter the contact informationto include on file in your NumberBarn account.

• Enter the email address to place on file in your new account. Note the email you enter here will also be the login to your account and the email on file for notifications.
• Enter a password. Passwords must be at least 6 characters and contain at least one letter and one number.
• A green checkmark mean your information fits into our text fields. If you see a red checkmark, it means there is an error with your information.
• Select Next Step.

• Enter your payment information.
• We will bill you when your new number activation completes to your account and then on a monthly basis around that same date every month. If you have selected the annual park plan, you will be billed every year around that same date.
• Select Review My Order.
• If you need to make any changes, select edit.
• If everything looks good, select Place My Order.

After you confirm your order, you’ll receive a Welcome Email like the one below confirming your order.

Now, you’ll wait for your number to activate. It will appear like this in your account:

The time frame for activation will display below your number. As soon as your number completes, we’ll send you an email with next steps on how to activate.

Your number will not work until it has been activated.

Forwarding to an auto attendant menu

During the time you are waiting for a status update, you can configure your number settings with the Auto Attendant Menu. We recommend the proactive step of doing this prior to your number porting.

Here’s how:

• Login to your account
• Select Numbers
• Select on your number
• Select the Calls
• Locate Send all calls to
• Select A menu from the drop-down menu
• Select Edit Menu

Your Outgoing Message

Using the menu requires an outgoing message to be played when a caller dials your number. The menu will not function without it. Select the Choose file to upload button to upload your custom file.