In this article:

💡 What is it?

The NumberBarn Refund Policy explains when refunds may be available for newly purchased phone numbers and what factors determine eligibility.

Because NumberBarn operates as a phone number marketplace, purchased numbers are sourced from various vendors and suppliers. As a result, refunds, replacements, and returns are not always guaranteed.

⚙️ How it works 

Refund Eligibility

Refund Request received ⤵️		Refund Request received ⤵️
Within 7 days of purchase		After 7 days of purchase
The order may be eligible for a refund of the phone number purchase price. Approved refunds are subject to a: 25% restocking fee The restocking fee helps cover costs associated with securing and releasing inventory from marketplace vendors.		Refunds or replacements requested more than 7 days after purchase are not guaranteed. These requests are reviewed on a case-by-case basis by Customer Support and may depend on: The specific circumstances of the request The status of the phone number Vendor restrictions or policies

Marketplace Vendor Policies

NumberBarn is a marketplace that aggregates inventory from multiple phone number vendors and suppliers.

Because of this:

• Vendor-specific return policies may apply
• Some numbers may not be eligible for refunds or replacements
• Refund availability can vary depending on the source of the number

📌 Things to Know 

Terms of Service

The NumberBarn Terms of Service govern the official refund policy.

“Due to the nature of NumberBarn’s Services, returns, refunds or replacements are not always possible. NumberBarn is a marketplace/search engine that aggregates phone numbers from various vendors and suppliers. The subscriber’s selected phone number is secured on behalf of the Subscriber directly from NumberBarn’s vendors who retain their own return policies.”

If there is any difference between this Help Center article and the Terms of Service, the Terms of Service controls.

➡️ View the official NumberBarn Terms of Service

Check Compatibility Before Purchasing

If you plan to port a number to another carrier, confirm that the carrier can support the number before purchasing it.

Carrier limitations may be related to:

• Rate centers
• Number type
• Carrier portability restrictions
• Wireless or wireline compatibility

Purchasing a number does not guarantee that every carrier can support it.

🗞️ Related Articles

• Phone Number Marketplace Overview 📖
• Buy a Phone Number ⚙️
• Check Carrier Specific Portability ⚙️
• Rate Center Overview 📖